Find all the materials you need to host and run Customer Experience in your Market Center: instructor manuals, PowerPoint, marketing, toolkit items, and more. Review the Pre-Course Checklist first.

Updated March 2018

 

Instructor Manual

Customer Experience Instructor Manual

Customer Experience Instructor Manual Front Cover

Customer Experience Instructor Manual Back Cover

Instructor Materials Downloads

Pre-Course Checklist

Instructor PowerPoint

Pre-Download Video List

Customer Experience Blueprint

Customer Experience Timing Guide

Marketing Materials Downloads

Customer Experience Training Flyer

Customer Service Pre-Work Email Example