Find all the student materials you need for a successful Customer Experience class: student manual, toolkit and more. 

Updated March 2018

 

Student Manual

Customer Experience Student Manual

Customer Experience Student Manual Front Cover

Customer Experience Student Manual Back Cover

Student Materials Downloads

Customer Experience Student Pre-Work

Customer Experience Management

CX - Be Personal and Emotional

CX - Book Club

CX - Exceed Customer Experience

CX - Lifecycle Buyer

CX - Lifecycle Seller

CX System Examples

CX Tips for Effective Communication

CX Tips for Resolving Conflict

Generation Communication

Important Words in CX Tips

My Customer Experience Systems

Net Promoter

Social Media Tips