Find all the student materials you need for a successful Customer Experience class: student manual, toolkit and more.
Updated March 2018
Customer Experience Student Manual
Customer Experience Student Manual Front Cover
Customer Experience Student Manual Back Cover
Customer Experience Student Pre-Work
Customer Experience Management
CX - Be Personal and Emotional
CX - Book Club
CX - Exceed Customer Experience
CX - Lifecycle Buyer
CX - Lifecycle Seller
CX System Examples
CX Tips for Effective Communication
CX Tips for Resolving Conflict
Generation Communication
Important Words in CX Tips
My Customer Experience Systems
Net Promoter
Social Media Tips